User Experience Strategist Client Experience and Digital Jobs in Charlotte, NC at Vanguard

Title: User Experience Strategist Client Experience and Digital

Company: Vanguard

Location: Charlotte, NC

UX Strategist

Create the next generation of experiences for Vanguard clients
Our company mission is to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. The Client Experience and Digital department promises to create meaningful world-class experiences that exceed client expectations, positioning Vanguard as the trusted financial partner and industry disruptor. As a UX Strategist, you will champion user experiences that satisfy client needs and drive the business forward. You will shape the strategic vision and provide input on every aspect of UX, from research and concept to information architecture and UI design. You will partner with product and technology leads to establish, execute and convey the vision for the next generation of native experiences at Vanguard. Your impact will reach far beyond our clients and our business to set world-class standards for the industry as a whole.

In this role, you will…

Work in partnership with cross-departmental teams and senior leaders. You will take into account every aspect of the user experience, business and marketing goals to coordinate and deliver strategic vision and design to the highest possible standards.
Design inspirational and engaging experiences while balancing the goals of the client with the needs of the business. Your expertise in user-centered design principles and user behavior will help advance Vanguard’s brand perception.
Lead all aspects of the project team on day-to-day operations of project deliverables and problem resolution. Coordinate project schedules, assignments and workflows.
Maintain a deep understanding of the client journey across platforms and collaborate with other UX Strategists to connect the dots and improve our ability to identify and quickly resolve issues.
Use a variety of qualitative and quantitative analysis techniques to continually improve the user experience. Analyze data and client feedback in order to make critical design decisions.
Utilize expert understanding of the latest technology and devices (including an understanding of programming languages, network infrastructure as well as web and mobile application development) to produce technically achievable and efficient interactive solutions.
Expertly present and “sell” design solutions to senior management, project teams, partners and stakeholders. Ensure the success of the strategy and the ability to champion the best possible user experience.

A design experience that delivers
The Retail Client Experience and Digital strategic priority aims to provide Vanguard clients with a best-in-class experience that reflects intelligent, purposeful design. We take a client-centric approach by orienting around journeys – a client’s end-to-end experience when performing a certain task – while demonstrating human-centered design and rapid experimentation to create digital experiences that exceed expectations

What it takes:

Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.
Minimum five years industry/field experience.
Interactive web design experience.
Expert in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience).
A high degree of creativity, empathy, passion, and problem-solving ability.
In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing). Experience using data (both quantitative and qualitative) analysis techniques to inform design.

Specializations that’ll make an impact

Proven experience solving complex communication problems and crafting world-class experiences for large-scale programs.
Expert communication skills (storytelling and visualization) and the ability to get buy-in on those ideas within a large organization.
A deep understanding of user experience design (architecture, design, development and analysis).
Proven ability to lead a team and program level initiatives to success.
Ability to turn failures into successes.


Five years related work experience, Two years of User Experience or User Interface experience.
Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.

Special Factors

Vanguard is not offering visa sponsorship for this position.
Portfolio or examples of work is required.

About Vanguard
We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work
During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.

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About Vanguard