Support Technician / Engineer – Imaging Systems Job in Madrid, Madrid provincia at Brainlab –

Job Description

Company Description

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1400 dedicated and inspiring individuals in 19 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity:

Job Description

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Technician / Engineer, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.

You are working independently from your home office, ideally located near Madrid, Spain.

Product portfolio: Loop-X

To find out more about our newest product Loop X, please click here

Your main responsibilities will include:
Install new Brainab devices and softwares in hospitals

Install SW/HW upgrades

Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests

Repair systems/devices and minimize down time

Complete every installation or service assignment quickly and efficiently

Conduct and complete Preventive Maintenance and Inspections (PMI) in specified time

Provide ideas and innovation to improve current products, provide sustainable input for continued engineering

Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager

Perform mandatory administrative tasks accurately

Document performed services according to Brainlab policies

Keep customers up-to-date regarding their requests, maintain good customer relationship

Maintain good and efficient communicaton between your customers, colleagues and superior


Technical degree in electrical engineering, electronics, mechatronics or similar

Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider

Experience in the field of X-ray imaging systems or scanners is a plus

Good knowledge in the area of computer and network technologies

Strong analytical, troubleshooting, and problem solving skills

Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently

Self-organization and implementation of service activities

Ability to work well individually and in a team environment

High flexibility and willingness to travel internationally up to 80% of the time

Fluent in Spanish and English language

Good communication skills

Basic MS Office knowledge

Salesforce.com (CRM) knowledge is a plus

Necessary to possess a valid driving license

Additional Information

international, positive and innovative environment

working in a team of great colleagues who help and support each other

seeing your contribution making a positive impact on the daily work of clinicians around the world

home office and flexible working hours

work, life, balance

fair compensation package

company car, cell phone, laptop – also for private use

comprehensive education and training opportunities, digital language courses

A position at Brainlab means that you’ll be part of a professional business environment working together with an excellent international team. You will be a valued member of a team of likeminded individuals. You’ll be assessed fairly and given great opportunities based on your performance.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ariadna Pijoan

About the Company

Company: Brainlab –

Company Location:  Madrid, Madrid provincia

Estimated Salary:

About Brainlab -