Senior Digital Content Writer Job in United States at AT&T – 3.7

Job Description

About the Company

Join AT&T and reimagine the communications and technologies that connect the world. Our Digital Transformation team is delivering groundbreaking solutions that provide intuitive and integrated experiences for millions of customers across online, retail and care channels. We’re a technology-powered organization with digital at the center of all that we do; we’re committed to those who seek to discover the undiscoverable and dare to disrupt the norm. When you join our team, you’ll make bold impacts and create a seamless customer experience. We believe that digital is so much more than an eCommerce channel. If you’re ready to revolutionize the digital experience, join our team and propel your career into the future.

About the Team

The Digital Merch Studio team is passionate about making the customer experience as easy and pleasant as possible. From engaging copy and design to a logical UX journey, the team collaborates to make sure customers enjoy coming to att.com for all the wireless, internet and entertainment needs.

About the Job

As Sr. Digital Content Writer, you’ll support the writers working across att.com, reviewing content for upper funnel sales pages. You’ll partner with the brand and legal teams to maintain a consistent, accessible experience across the site. You’re someone who knows how to interpret technical and legal terms into plain English using our brand voice. You have an eye for detail and can maintain a high quality while handling large volumes of work from many different sources.

In addition to editing and proofing the work that goes on our site, the ideal candidate would also have e-commerce writing experience of their own so they can take on writing projects when needed.

Responsibilities and Day-to-Day View

  • Review and edit a variety of upper funnel content to documented AT&T standards.
  • Collaborate with Editorial Board to maintain and update AT&T style guide.
  • Be aware of AT&T trademarks and maintain those marks within content.
  • Work with content writers to be aware of new products.
  • Maintain product name list with applicable legal marks.
  • Ensure consistency of content across projects and different writers.
  • Make sure content always meets our style guide, editorial, SEO, and accessibility guidelines, and follows the AT&T brand voice and tone.
  • Able to juggle multiple projects.
  • Develop promotional copy for offers and new products in a fast-paced retail environment.
  • Create and maintain copy documents to share with design and content implementation teams.
  • Attention to detail and accuracy and an ability to work within process.
  • Collaborate with designers to develop web pages that drive a narrative, sell products and highlight offers.
  • Partner with designers, producers, and strategists to ensure creative supports AT&T’s marketing objectives.
  • Ability to present work and rationalize the thinking behind it.


  • Bachelor’s Degree in English, communications, journalism, marketing, or equivalent experience.
  • 5+ years of professional copyediting experience.
  • 3+ years of experience writing for digital spaces, such as e-commerce sites, mobile apps, support articles, or account management flows.
  • Professional experience with common style guides, such as the Yahoo Style guide and Chicago Manual of Style.
  • Strong attention to detail and meticulous focus on grammar.
  • 3+ years showing exceptional collaboration skills; comfortable negotiating with stakeholders to achieve the best customer experience.
  • Strong digital portfolio including web pages, websites / microsites, and product descriptions
  • Experience with Microsoft Office Suite
  • Proficiency in proofreading
  • Experience in editing and writing for E-commerce

AT&T is leading the way to the future – for customers, businesses and the industry. We’re developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!

About the Company

Company: AT&T – 3.7

Company Location:  United States

Estimated Salary:

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About AT&T - 3.7