Overview

Sales Account Manager (Account Luxury Manager) Jobs in Seattle at The RealReal

Title: Sales Account Manager (Account Luxury Manager)

Company: The RealReal

Location: Seattle

The RealReal is looking for individuals who have the ability to work with a very discerning clientele and have a passion for luxury products. You are motivated by a desire to win with a strong sense of personal responsibility and a “roll up your sleeves” mentality to drive sales. As an Account Luxury Manager, you’ll get to work independently to meet with a very discerning clientele, primarily on Consignor terms. Your ability to build rapport will be critical to your success as you work to romanticize the consignment experience with an understanding of luxury products. Your attention to detail will help you successfully navigate multiple platforms. You will hustle and have a strong business acumen to drive the key metrics of the business through repeat consignor engagement, unit value, quantity of units and new consignor referrals. The Account Luxury Manager will provide unparalleled service for the country’s largest online luxury consignment marketplace.

What You Get To Do Every Day

Drive new sales from prior consignors

Willingness and ability to travel to Consignor locations

Achieve repeat rate goal through outreach and consignor engagement

Provide an outstanding customer experience

Leverage strong consignor relationships to gain referrals for new consignors to pass to Luxury Manager

Review contract with Consignor during virtual or in-home appointments

Facilitate Consignor Service Issue Resolution

Set pricing expectations through deep knowledge of luxury and stay up-to-date on resale trends + what has low/high resale value

Carefully review + process all items for shipment to ensure everything is cataloged + up to TRR’s high-quality standards

Strong ability to multitask

Balance appointments, outreach (50-100/day) and customer service issues

Availability evenings and weekends, to accommodate appointment requests in person

What You Bring To The Role

Work experience in inside sales, ecommerce, sales or tech

A high degree of business acumen, sophistication, and the ability to establish trust is mission critical

A strong sales ability paired with an entrepreneurial spirit

Ability to work directly with very distinguished clientele

Demonstrated track record of meeting & exceeding monthly goals

Great attention to detail and customer service

Ability to master multiple technical devices and systems

Active in community and charitable organizations is a plus

Availability evenings and weekends, when needed, to accommodate the client’s request for an appointment

GHR5799

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retai…

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About The RealReal