Patient Experience Navigator- Los Angeles Jobs in Los Angeles, CA at Kindbody

Title: Patient Experience Navigator- Los Angeles

Company: Kindbody

Location: Los Angeles, CA

About Kindbody

Kindbody is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in -person care. Kindbody’s clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 90 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $154 million in funding from leading investors including Perceptive Advisors, GV (formerly Google Ventures), RRE Capital, Claritas Health Ventures, Rock Springs Capital, NFP Ventures, and TQ Ventures.

About The Role

As a Patient Experience Navigator, you will promote and enhance the patients’ health and experience by providing patient support through excellent attention to detail and proactive customer service. This role is a full time remote position.


Manage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashion

Maintain clear communication with management about overall customer service

Comforting patients by anticipating patients’ anxieties; answering patients’ questions

Filing and retrieving patient records, maintaining patient accounts, using electronic medical records

Assist physicians with scheduling patients and troubleshoot scheduling issues

Adhering to all standards, policies and procedures associated with safety, sanitation, confidentiality and company operations

Additional duties as requested

Who You Are

Two years or more of customer service experience is required

Two years of experience in a clinic or medical office setting is required

Experience in women’s healthcare or fertility is required

Must have great communication skills and be a people-oriented person

Must be well-organized and efficient

Proficient at keeping patients records

Perks And Benefits

Pay range for this position: $26.44 – $31.25 depending on years of experience

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our

full time

employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free Peloton membership, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. W…

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About Kindbody