Operations Coordinator Job in Burnaby, BC at STEMCELL Technologies

Job Description

Job Description Summary

As a member of the Operations team, the Operations Coordinator coordinates activities, processes and projects which support overall team objectives. This position supports the Managing Director and STEMSOFT team.

Job Description

Duties and Responsibilities

As a Member of the Operations team you will be accountable to your teammates in the Sales, Product, and Customer Success, working to support and advocate for our clients. You will:

Coordinate teleconferences, webinars, calendar appointments and meetings related to both team and customer activities and resolve schedule conflicts. Prepare and distribute meeting materials.

Prepare a variety of documentation, including meeting minutes, monthly statements, reports, and project task lists

Manage monthly invoicing for service and subscriptions

Collaborate with the other members of the team to provide just enough documentation to support the operational need

Attend and contribute to meetings including standup, retrospective, and iteration planning

Coordinate conferences and publication deadlines for team as needed including travel planning and marketing support

Document tasks, cases, project activities, and billable hours using STEMSOFT customer success CRM and ECM systems.

Support the Customer Success team as required

Deliver live, online training programs following a script

Focus on consistently delivering functional services to the standards we expect

Raise and remove impediments raised by the team and department

Adhere to the practices and principles the team and department have committed to

Ensure deliverables meet the acceptance criteria given

Help teammates, share knowledge and experience with them, and learn from them

Assist in and support the delivery of our products and services to our customers

Help the team improve their skillsets and understanding in areas where you have particular expertise

Where required, consent to a background check before accessing patient data

Other duties as assigned


University or College degree or equivalent

Possesses excellent analytical and organizational skills with the ability to multi-task

Excels at both verbal and written communication

Is energetic and enthusiastic with a proven ability to contribute to a positive working environment

Demonstrates the ability to problem solve and initiate improvements in operational procedures to enhance efficiency; exceptional attention to detail

Preference for:
Relevant administrative experience supporting a team within a software, research environment or biotechnology company

Familiarity with Salesforce.com

Familiarity with general laboratory, cGMP and healthcare concepts

Proficiency with database reporting software

Project management experience and familiarity with database software

BSc in biology, biochemistry or molecular biology

Interest in the application of information technology to healthcare

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply.

Create an account by selecting the create account button. You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number.Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!

About the Company

Company: STEMCELL Technologies

Company Location:  Burnaby, BC

Estimated Salary:

About STEMCELL Technologies