Learning Commons Supervisor

BCIT’s Library Services is seeking a regular, full-time (1.0 FTE) Learning Commons Supervisor. The Learning Commons Supervisor is responsible for the day-to-day operation of Learning Commons services: Peer Tutoring, Writing Centre, and Learning Skills (in both virtual and face-to-face environments). This frontline operation is open up to 7 days per week with services offered to students by up to 100 student employees across 4 campuses. The Supervisor is responsible for administration, expense monitoring, supervision and scheduling of administrative support staff and student employees, marketing of services, on-call support, as well as maintenance of the online tutor tracking system and related submodules. The Supervisor liaises with various departments of the Library and throughout BCIT to provide student support in a blended virtual and face-to-face model.

Duties & Responsibilities

DUTIES AND RESPONSIBILITIES:
Supervision of Peer Tutors:
Oversees daily operations of the Learning Commons.

Monitors Learning Commons tutor salary budget.

Participates in the recruitment and hiring of peer tutors annually.

Supervises up to 100 peer tutors (student employees), provides orientation and training, assigns tasks, schedules work shifts, monitors attendance and work quality, and addresses issues as needed.

Supervision of Support Staff:
Supervises and coaches Learning Commons administrative staff; provides input in annual performance evaluations of staff to Operations Manager.

Oversees daily operations; creates and maintains schedules, attendance reports, timesheets, and arranges back-up for absences.

Monitors non-salary budgets and expenditures; ensures that Learning Commons faculty and staff work within budgetary limits.

Participates in recruitment and selection of Learning Commons non-voting faculty and staff as needed.

Monitors day-to-day operation of online tutor tracking system and related submodules.

Liaises with various departments to streamline support for students with special needs and students at risk of failing.

Creates and distributes statistical reports, user surveys, manuals, and annual reports.

Develops and maintains process improvements of Learning Commons operations.

Documents and updates business processes in the Learning Commons procedures manual.

Creates content for the Library or Learning Commons social media channels and BCIT communication channels.

Oversees writing, organization, and maintenance of the Learning Commons website.

In collaboration with Marketing Specialist, arranges for participation of Learning Commons at Institute events. Provides event coordination support as needed.

Other:
Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).

Undertakes related duties as assigned, consistent with the job grade for this position.

Evening and weekend work may be required.

Qualifications

QUALIFICATIONS:
Completion of specialized training program of up to two years’ duration in Business Administration.

Two years of general experience plus up to four years of practical experience in a similar position in a post secondary environment.

Supervisor and leadership experience.

Intermediate knowledge and experience of Microsoft Word and Excel.

Working knowledge of desktop publishing, web content management software and e-mail.

Willingness and ability to learn and use new computer technologies and software.

Knowledge of a tutor management system.

Ability to use and train the learning content system such as the Learning Hub.

Excellent verbal and interpersonal skills, with the ability to deal effectively with a diverse range of students, staff, and faculty.

Proven ability to write in a clear and concise manner, and edit and proofread a variety of materials and media.

Proven ability to work independently and within a team environment.

Must be able to deal with situations with tact, discretion, and confidentiality.

A strong customer service orientation and a commitment to high standards of quality.

Keyboard skills of 50 wpm.

Flexible, self-directed and detail-oriented with proven ability to meet changing priorities.

Excellent organizational, problem-solving, coordination and follow-up skills.

Ability to work under pressure with frequent interruptions and respond to multiple queries and demands.

Experience working within a high-functioning team.

Ability to make responsible decisions independently and as a team member.

Creative thinking skills with the ability to design and produce effective visual displays.

Additional Information

BENEFITS OF WORKING AT BCIT:
Being a part of BC’s Top 100 Employers, and a member of the CCDI.

A generous Total Compensation package which includes extended health and dental benefits and a superb pension plan.

Access to Professional Development Funds and opportunities for career development.

Increase your knowledge with Tuition waivers for BCIT courses.

Enjoy subsidized parking and discounted access to our fitness facilities (including classes like Yoga and Zumba).

Additional Wellness and Employee Assistance programs.

Salary Range Pay Grade 8; $53,679 to $58,354 per annum.

Additional Salary Information

External hires are initially placed at the minimum of the salary range with progression to the maximum. Salary prorated based on percentage and term of appointment.

Posting Category Administration

School/Service Area LIBRARY AND RELATED SERVICES

Campus Location Burnaby campus

Bargaining Unit BCGEU Support Staff

Job Status Regular

Full-Time/Part-Time Full-Time

Number of Vacancies 1

Anticipated Start Date 03/08/2021

Anticipated End Date

Competition Number 21B622

Competition Open Date 02/13/2021

Competition Close Date 02/22/2021

Open Until Filled?

Quicklink for Posting http://careers.bcit.ca/postings/3721