Lead Supervisor I Jobs in Austin, TX at Coach

Title: Lead Supervisor I

Company: Coach

Location: Austin, TX

Selling and Service

Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values

Endorses, models and develops team to deliver Coach’s Selling and Service expectations

Enforces sales strategies, initiatives and growth across all categories

Flexes store business strategies and personal selling techniques to contribute to overall store and financial results

Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers

Sales/productivity goals: sets and communicates goals for the team in partnership with the Store Manager and/or District Manager, tracks store’s performance at all times and achieves sales through team

Productivity Management: holds management team accountable for floor supervisor productivity, personal productivity and management contribution

Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager

Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace

Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style

Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

Coaches team on how to incorporate trends into their selling experience with customers

Influences customer’s purchase decisions by balancing patience and assertiveness

Sensitive to customer and team’s needs and tailors approach by reading cues

Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate

Encourages team to build long-term relationships with customers to drive business

Develops both self and individual product knowledge skills and remains aware of current collections

Works with the Store Manager and/or District Manager to protect and drive the needs of the business at all times

Understands the positive sales impact staffing has on the business and recruits accordingly

Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

Creates enthusiasm and positivity for a shared vision and mission

Leads by example

Demonstrates confidence when leading the team and managing the store

Takes initiative; has a high level of ownership and accountability for results of self and others

Approaches challenges in direct and timely manner and partners with the Store Manager and/or Multi-Manager; may take action to course correct in the moment when …

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