IT Operations Manager – South Africa

The Role

What’s the role?

As part of the Mobility Operations Landscape Management (OLM) team, the IT Operations Manager is responsible for delivering smooth operations of Mobility Systems and their related back-end technology for their market. The OLM purpose is to assure delivery of secure, reliable services with minimum downtime. The IT Operations Manager contributes by actions that reduce incident volume and provide speedy and quality problem resolution.

Accountabilities:
Liaise with Service Providers and Shell internal teams to drive issue resolution

Act as supplier manager for local vendors

Drive Problem Management process with focus on increasing business value by reducing number of incidents and duration of downtime.

Monitor and initiate work with other specialists and supplier(s) to identify opportunities for continuous improvement.

Provide assurance against ongoing compliance to mitigate against security threats and protect Shell assets, ensuring evidence for compliance against controls is available.

Ensure services provided by suppliers are secure and reliable and meet agreed performance metrics

Execute contract renewal in line with global contracting strategies and operate philosophies within local operating constrains

Plan, communicate, and manage IT teams through infrastructure change.

Analyze results of vulnerability scanning, penetration testing, wireless checks, etc.

Assist with evidence collection of regulatory and compliance

Assist with Transition to Support activities.

What we need from you?

Relevant education at degree master level

Leadership skills: learner mindset, engage and inspire, goal zero, maximize performance.

A minimum of 4 years of work experience

Good understanding of the support environment.

Knowledge of Data and Analytics methodologies and tooling eg Power BI

ITIL 4 (Information technology infrastructure library) certified

Service Strategy, Design, Transition, Operations, and Continual Service Improvement

Understanding of IT Architecture/IT landscape

Experience in working on interconnected enterprise landscapes.

Working effectively and delivering SLA commitments through others across many organization boundaries, including ecosystem partners (suppliers, IT team members and business leaders and team members)

Strong interpersonal skills and confident in dealing with senior Business stakeholders.

Good understanding of the software engineering life-cycle for development and the concepts and practices required to implement effective information systems.

Strong communication/influencing/negotiation/presentation skills at all levels of the Business and IT hierarchy

Constructively challenging, and being challenged, whilst maintaining appropriate relationships with key stakeholders

Ability to take periodic calls outside of working hours to facilitate working in a global environment

English language skills are mandatory

Experience in Retail system operations and expert knowledge of the operational production environments strongly preferred

Demonstrated ability to operate in a virtual cross cultural organization

Understanding of business support requirements

Actual understanding of the IT business environment will be considered as advantageous

Scam Warning

Shell does not request monetary payments (e.g. insurance policy, visa/work permit, HUET or HSSE training, special job offer, etc.) for employment. Individuals who are interested in opportunities within the Shell Group will find open positions listed on the company websites www.shell.com/careers when available.

Shell does not make use of employment forms; neither does the Company process CVs that have not been submitted through the proper websites: www.shell.com/careers. All successful applicants who receive an offer of employment from Shell would have been required to go through a formal and transparent recruitment process.

To learn more about Shell’s recruitment process please visit our website www.shell.com/careers.

Shell is an Equal Opportunity Employer.

COMPANY DESCRIPTION

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.