H&M Retail Visual Merchandiser Jobs in San Jose at H&M

Title: H&M Retail Visual Merchandiser

Company: H&M

Location: San Jose

Job DescriptionOverall Job Summary: Working at the heart of fast-pasted fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity to make H&M the No. 1 fashion destination. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as following all H&M procedures & standards.

This position is within our Store and Sales Function and reports to our Store Manager.

Core Responsibilities includes but is not limited to:


The Visual Merchandiser will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Merchandiser will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint decisions.

Fashion Knowledge

Ensure you are up to date with current fashion trends

Share, inspire and educate the store team on seasonal trend information

Direct Customer Service

Ensure you meet customer expectations on direct service according to H&M standards.

Support the store to achieve excellent customer service.

Indirect Customer Service

Follow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL (Get the Look) mannequins in windows and in store.

Create a clear red thread from windows to A-area with wearable buying suggestions.

Ensure high quality, commercial garment presentation with good garment care every day together with store team

Provide good concept flow by maintaining the concept layout, fixtures and navigation.

Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Drive Sales Targets

Identify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.

Perform sales follow-up and initiate actions to reach sales targets.


The Visual Merchandiser will support the Store team to enhance customer and working experience in store through coaching. Together with the Store Management team, the Visual Merchandiser will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

Evaluate & develop the visual and commercial skills of the store team

Coach & develop Sales Advisors while executing floor moves together

Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.

Seek Visual Merchandiser potential for succession.

Communication and Legal Requirements

Ensure that all communication in the windows and on the sales floor complies with local legislation.


The Visual Merchandiser will organize and plan the workload according to business needs and commercial planner. The role will ensure safety, security, and administration procedures are always followed.

Commercial Routines

Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.

Adapt the store planning according to store needs and budget from the Commercial plan.

Complete …

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