Desktop Support Officer (See Advertisement) Job in Melbourne VIC at Country Fire Authority –

Job Description

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Full time / 12 months

Organisation: Country Fire Authority

Salary: Salary not specified

Occupation: IT and Telecommunications

Reference: VG/1662393

  • Located at CFA Headquarters, Burwood East
  • 3x Full Time, Fixed Term (12 month duration)
  • PTA Level 4, $84,409 pa (plus 10.5% super)

The Country Fire Authority (CFA) is one of the world’s largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with a variety of skills, experiences and backgrounds all add value through the roles they perform.

About the Role:
CFA, as an emergency services organisation, relies on effective and smooth operation of all CFA ICT Networks, including WAN, LAN, security, Unified Communications and overall performance of the Datacentres infrastructure, to ensure that critical support can occur 24/7.

As a Desktop Support Officer, you will be the central point of contact for ICT related incidents and service requests. Working as part of the Service Desk team you will be responsible for managing client requests through to ticket completion with services supported for this role revolving around a range of computers, tablets, printers, copiers, scanners, telephony and networking environments.

You will be working in a dynamic, fast-paced friendly environment which provides services over the phone, through e-mail, in person (for walk-in customers) and self-service. The role requires you to work independently as well as a team member and to demonstrate ability to think outside the box and you may be required on occasions to participate in a 24/7 work roster which entails after hours and weekend work (Which is compensated for on top of the annual salary).

In addition, we allow for a Hybrid work environment, with 3 days minimum in the office.

Please note: there are currently 3x 12-month fixed-term vacancies that we are looking to fill and further detailed responsibilities can be found in the PD attached.

About You:
The people we are looking for will ideally have demonstrated experience in a similar ICT role providing level 1 and/or level 2 onsite support. In addition, you will have superior knowledge and understanding of current best practice in IT service management (such as ITIL version 4 certified) with problem rectification and fault reporting practices including logging, escalation and coordination with team members and other ICT support areas. In addition you will have experience with Microsoft products.

You will be helped by your high-level diagnostic, problem-solving and analytical skills as well as your strong communication and interpersonal skills and you will enjoy working under pressure to meet strict deadlines.

This may be the next step in your career if you are seeking a dynamic role within a fast-paced, rapidly changing environment. This opportunity will see you not only have the ability to work with a variety of stakeholders, but you will be part of an organisation that has a meaningful purpose in the community.

Your application:
When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Your application should include:
Cover letter


Submitting your application:
When you click the ‘apply’ button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

Pre-employment checks:
Offers of employment will only be made to candidates who:
Can provide acceptable evidence that they meet full vaccination status (includes booster dose).

Successfully complete a National Police History Check and Working with Children Check

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 27 September 2022

To comply with Victorian Public Health orders, all employees working in emergency services must be fully vaccinated (boosted) against COVID-19 and are required to provide acceptable evidence of their vaccination status. To support your application, and to be compliant with any public health orders in place at the time of, and during, your employment, you will be required to provide acceptable evidence of full vaccination (boosted) against COVID-19.

About the Company

Company: Country Fire Authority –

Company Location:  Melbourne VIC

Estimated Salary:

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About Country Fire Authority -