Customer Success Operations Manager Job in München at PubMatic
PubMatic is the automation solution company for an open digital media industry. Featuring the leading omnichannel revenue automation platform for publishers and enterprise-grade programmatic tools for media buyers, PubMatic’s publisher-first approach enables advertisers to access premium inventory at scale. Processing nearly one trillion ad impressions per month, PubMatic has created a global infrastructure to activate meaningful connections between consumers, content and brands.
Since 2006, PubMatic’s focus on data and technology innovation has fuelled the growth of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 14 offices and nine data centres worldwide.
Customer Success Operations Manager / Technical Account Manager / AdOps Manager / Advertising Operations Manager
PubMatic is hiring a Customer Success Operations Manager to join our growing team in Munich.
The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.
Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas. As PubMatic’s products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption.
Manage account setup and maintain accounts on the PubMatic system
Ensure on-time execution of technical integrations and deliver service excellence during implementation
Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)
Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
Generate and interpret reporting that will yield competitive insights for our clients
Work closely with internal and external customers to ensure higher returns for end customer
Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
Travel (up to 20%) to client sites for strategic and quarterly business review meetings
Knowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus
Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus
Experience using complex datasets to track performance trends, identify anomalies and their root causes
Ad Trafficking exposure using Ad Servers such as DFP and AdTech a plus
Will be a plus:
Knowledge to use debugging tools like Fiddler, Firebug etc.
Personal Characteristics and Competencies:
Pro-active and self-motivated as will be a part of a small team
Logical reasoning ability, Problem-solving, and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detail
Native German speaker, excellent written English
French language will be a plus
Motivating salary package, base salary, and quarterly bonus
Work-life balance culture – 9am to 5.30pm schedule
Strong focus on learning and development, well-defined onboarding, access to our e-learning platform, weekly training, trainign budget
Fully paid sales conference every year in the US with the entire company
Quarterly team-building activities, social activities, volunteering opportunities
PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all hiring and on-boarding processes at PubMatic are carried out remotely through virtual meetings until further notice.
About the Company
Company Location: München