Customer Success Manager – Germany Job in München at Zscaler
Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and every market segmentation. Zscaler has been a leader in Gartner’s MQ for 9 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well-positioned to dominate this massively growing cloud security market.
The Zscaler Culture
Winning Technology and Products -We offer the best technology and products for the Cloud First world. We pioneered cloud security and continue to grow our 20B + TAM by releasing new products every year.
Supportive Leadership – An industry-leading leadership team with strong values, off the chart business acumen that will help you succeed quickly while providing mentorship and career growth.
Competitive; We Play to Win – We are playing in a Rapidly growing TAM and huge market mega-shifts that leads directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.
Customer Success Manager
Are you looking for an opportunity to have significant impact at a great company while building your career? Zscaler is seeking high-energy, experienced Customer Success Managers to manage the post-sales relationships for our largest customers, turning them into life-long fans and ensuring the continued success of our most critical customer relationships.
The Customer Success Manager will manage all aspects of the post sales relationship, ensuring that every stakeholder at the customer understands the value that Zscaler provides them. This will be done by ensuring regular & broad contact with the customer in addition to running scheduled service reviews and coordinating Zscaler resources to ensure customers get the maximum from Zscaler’s service.
Duties and responsibilities
As a CSM you are accountable and responsible for managing a portfolio of customer accounts. You need to build a working relationship with your customers and are accountable for the Engagement across the business. Transformation of that customer (consuming our technology) and that they have a high level of experience with Zscaler.
When customers onboard, your responsibility is to ensure a smooth internal handover from pre to post sales capturing their reasons for investing in Zscaler.
Once handed over, you will deliver an introduction meeting with the customer and internal stakeholders to determine deployment milestones and high-level plan.
Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
Build Business Reviews with score cards linked to the customers business objectives.
Present these quarterly, with monthly touch points with every customer.
Coordinate internal resources to ensure customers business needs are met.
Visit customers Face to Face on site or remotely through web sessions.
Document all interactions with your customers
Skills & Experiences – Required
Experience in a customer facing role
Able to understand technology and translate to business language
Able to build relationships and trust quickly
Strong communication written and verbal skills.
Able to present to an audience with different personal types (technical, C Level)
Active listening skills.
Preparedness – able to ensure that all areas are considered before engaging with customers
Demonstrate empathy – look through the eyes of others
Able to speak fluently additional European languages
Networking or Security experience
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About the Company
Company Location: München