Customer Experience Team Leader – German Job in Barcelona, Barcelona provincia at Logical Recruitment Partners
One of the world’s largest organisations that supports market leaders across the globe is looking for a German Team Leader to join a brand-new magical project.
The team leader must have experience contact centre environment managing their own team & has a passion for people. The ideal candidate must thrive on coaching, training & leading a fast pace team & able to provide outstanding results.
As a team leader you will ensure that your team of 12-15 agents are performing exceptionally well & providing the customer with a world-class experience whilst making everything feel magical. You will also be tasked with providing regular performance feedback & coaching to allow your team to have positive career progression.
· You are native German and fluent in English
· Demonstrable experience in the contact centre environment as Team Leader, going above and beyond to provide an amazing service that delights customers.
· An enthusiastic, positive and driven approach, with excellent organisational skills and an interest in developing yourself and others to deliver results.
· Experience in Performance Management with a strong commitment to providing excellent Customer Service.
· Experience working in a fast-paced environment, with the flexibility to adapt efficiently to changing priorities
· Strong analytical skills and the ability to drive changes, you use your own initiative whilst being innovative and creative.
· 39 hours per week – Full time contract – Monday to Friday
· Salary – €25.000 + annual bonus of up to €3.000
· Fantastic career progression opportunities
· Magical office culture
· Discounted access to over 1800 gyms & sport centres across Spain.
Reference ID: Ryan German Team Leader Barcelona
Job Types: Full-time, Permanent
Salary: 25,000.00€ /year
- Team Leader: 1 year (Preferred)
About the Company
Company: Logical Recruitment Partners
Company Location: Barcelona, Barcelona provincia