Overview

Customer Experience Team Leader – German Job in Barcelona, Barcelona provincia at Logical Recruitment Partners

Job Description

One of the world’s largest organisations that supports market leaders across the globe is looking for a German Team Leader to join a brand-new magical project.

The team leader must have experience contact centre environment managing their own team & has a passion for people. The ideal candidate must thrive on coaching, training & leading a fast pace team & able to provide outstanding results.

As a team leader you will ensure that your team of 12-15 agents are performing exceptionally well & providing the customer with a world-class experience whilst making everything feel magical. You will also be tasked with providing regular performance feedback & coaching to allow your team to have positive career progression.

Requirements

 

· You are native German and fluent in English

· Demonstrable experience in the contact centre environment as Team Leader, going above and beyond to provide an amazing service that delights customers.

· An enthusiastic, positive and driven approach, with excellent organisational skills and an interest in developing yourself and others to deliver results.

· Experience in Performance Management with a strong commitment to providing excellent Customer Service.

· Experience working in a fast-paced environment, with the flexibility to adapt efficiently to changing priorities

 

· Strong analytical skills and the ability to drive changes, you use your own initiative whilst being innovative and creative.

Benefits

· 39 hours per week – Full time contract – Monday to Friday

· Salary – €25.000 + annual bonus of up to €3.000

· Fantastic career progression opportunities

· Magical office culture

 

· Discounted access to over 1800 gyms & sport centres across Spain.

INDHP

Reference ID: Ryan German Team Leader Barcelona

Job Types: Full-time, Permanent

Salary: 25,000.00€ /year

Experience:

  • Team Leader: 1 year (Preferred)

About the Company

Company: Logical Recruitment Partners

Company Location:  Barcelona, Barcelona provincia

Estimated Salary:

About Logical Recruitment Partners