Creative Services Manager Job in Portland, OR at Twenty Four 7, Inc. –

Job Description


The Creative Services Manager (CSM) provides support, inspiration, and leadership to a multi-functional creative team to ensure successful project outcomes, from concepting great work, through delivery – on strategy, on time, and on budget. The CSM role is project management focused and is not a design role. The CSM is responsible for internal resource management and workflow oversight for a variety of project types, including retail, traditional advertising, marketing, digital, and design development. The CSM also leads the sourcing and building of relationships among a variety of partners, such as vendors, freelancers, and contractors, and interacts closely with executive management, account executives, creative team, developers, producers, and occasionally, clients. Success in this role requires flexibility, critical thinking, and clear, concise communication skills, both written and verbal.

This is a hybrid role – not a fully remote role. We are seeking to hire someone in based in Portland. We are currently working mostly remote from home, with some in-office time, as needed. We are planning for more regular in-office time working together in the future.


  • Contribute to, and direct creative workflow, while pushing creative project processes up through the organization. Proactively assess, refine, and optimize processes on a continual basis to ensure project and team success. This requires the ability to drive creative schedules while allowing for flexibility and nimbleness for shifting deliverable and timelines
  • Work with the leadership team to strategically plan and manage resourcing methodology that aligns business needs, client requests, and project workflow
  • Serve as gatekeeper to the creative, technology, and strategy teams. Allocate resources, monitor workloads, and forecast capacities. Prioritize projects and tasks for team members on a comprehensive and individual level
  • Support the creative and production process as needed including scoping, kickoff, concepting, internal reviews, client presentations, execution, production, and delivery
  • Develop schedules, track projects, and help enforce deadlines. Reassess throughout project life cycle to highlight any timeline or resourcing risks, with a close eye on project objectives. Manage resourcing forecast tools based on input from weekly meetings and the Account and Production Team
  • Proofread and review creative output, as applicable
  • Provide short-term and long-range talent projections including procuring and maintaining freelance or vendor resources. Interview and assess talent both internally and externally
  • Collaborate on project scopes and budgets by contributing to estimates of creative resource hours for all projects. Monitor through project life cycle
  • Facilitate internal meetings, negotiate conflicts, build up teams and group dynamics, and enable creative thought processes and strategy. Provide structure around disciplines where needed
  • Foster an enthusiastic and positive work environment, and keep a watchful eye on the culture, goals and objectives of the agency while also contributing expertise in these areas
  • Provide input to the creative leadership team

Education & Experience

  • 6+ years’ experience in agency production and creative project management; supervisory experience strongly preferred
  • Experience managing a high volume of projects, and managing project flows, schedules, and budgets from start to launch, while supporting cross-functional teams with wide range of personalities and work styles
  • Strong understanding of all disciplines in the creative process, particularly those most related to the skills of the core team

Key Attributes

You’ll be a great fit for this role if you:

  • can develop strong working relationships with individuals at all levels, both internal and external, demonstrate strong leadership, and lead by example
  • are excited to work with both well-established agency clients, as well as entrepreneurial start-up brands that we partner with
  • are well-versed in the creative process and all forms of design development (including, but not limited to, branding, retail, advertising, digital, experience design, and print production), as well as how each of these forms interact and may affect the others
  • have a strong understanding of project management theory and processes and how they contribute to an environment where new types of projects can be managed successfully
  • demonstrate a sense of ownership and the willingness to participate at all levels
  • have the desire to do the right thing, and act on it
  • understand the nuances of agency life, and the importance of building trusting relationships across creative, account, production, management, operations, etc.
  • understand the complex dynamics and logistics that go into any mid-to-large-sized project, and can anticipate issues before they arise, and remain flexible when they do
  • have advanced proofreading and writing skills, with sharp attention to detail
  • strong communication skills
  • thrive in an entrepreneurial and self-directed environment, and are by nature, a proactive problem-solver who demonstrates tenacity, determination, and confidence

Does this sound like you? If so, we’d love to hear from you! Please click here to apply by submitting your resume and cover letter, sharing why/how this opportunity resonates with you, with “Creative Services Manager” in the subject line.

Thank you!

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year


  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance


Supplemental Pay:


  • creative project management: 5 years (Required)

Work Location:

Work Remotely:

Work Location: One location

About the Company

Company: Twenty Four 7, Inc. –

Company Location:  Portland, OR

Estimated Salary:

About Twenty Four 7, Inc. -