Overview

Client Success Coordinator Job in Vancouver, BC at FLEETCOR –

Job Description

Vancouver, BC, Canada Req #2201

Tuesday, May 4, 2021

Buyatab, a division of FLEETCOR, is not just about fun team events or great learning opportunities (although we have those too!). A finTech maverick and officially one of the most popular technology companies in BC, Buyatab is a leading supplier of advanced online gift card infrastructure, technology and marketing services for leading brands. Working with some of the world’s leading brands (including Four Seasons, Fairmont, Whole Foods Market, Lowes), we are recognized for our solution and design flexibility, focus on client brand standards, high-quality customer support, and fraud protection guarantee. As a result, our clients are positioned to grow their gift card business, enhance their brands, gain a competitive edge, and leverage the rapid growth in mobile device use and social media. We’re growing our team and are looking for a Client Success Coordinator join the team and make a real impact!

You are organized and detail oriented as you manage various client accounts without dropping the ball. You are personable and a problem solver who loves to collaborate and find a creative outcome to the day’s unique challenges. You are client obsessed, yet able to manage expectations and make every situation feel like a win-win for our merchants and our business.

As a key member of our Client Success team, you’ll advise and guide our partners through the implementation, launch, and post-launch process to ensure clients are delighted and using our product strategically to grow their programs. You’ll work intimately with the sales and product teams, but your function will touch all areas of Buyatab in order to build success.

If you love to work among genuine, supportive people who are passionate about revolutionizing an industry, get in touch!

What you’ll be responsible for:
Connect with Buyatab clients on a regular basis regarding program health and growth, which includes client and customer satisfaction

Analyze resources available to find meaningful data to share with clients

Work with product team to report any recommended upgrades and work on special projects

Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

Play the role of the project consultant throughout the implementation process to ensure milestones are set and met

We’re looking for someone who has:
Bachelor’s Degree in Arts, Business or any related disciplines

2 years of experience in a customer or client facing role

Experience in a SaaS environment is a plus, but not required

Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

Strong interpersonal skills and experience building internal and external relationships

Great communication skills in all mediums

Why Buyatab?

We believe the world is changing and that digital solutions are the future. We have big goals and know we can’t accomplish them alone. Our open office allows for collaboration and interaction between every team member, no matter what the experience level or department. We strive to make people feel included and empowered to set their own goals.

Our team is composed of people as different as they are the same – some prefer foosball and others pool, while many choose to work quietly alongside the comfort of music or a podcast. We participate in different hobbies, share diverse talents, and have our own opinions. However if there’s anything we collectively agree on, it’s that our differences make us stronger as a team.

Together, we at Buyatab are building the future of digital gift-giving.

We offer:
Competitive pay with awesome benefits, perks and generous time off

Major growth and learning opportunities, including in-house training and external development

Fun and flexible work environment (work from home options, perks and social events)

Flexibility for people in some roles to work from home 1-2x per week (Can start remotely due to covid, then options for working from home)

Downtown Vancouver modern open office close to many transit options and with onsite bike storage (we’re mostly working from home right now, but the office is still accessible to our team!)

About the Company:
FLEETCOR Technologies, Inc. (NYSE:FLT) is a global leader in business payments. We simplify the way businesses manage and pay their expenses. Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees. Our payment solutions cover four primary expense categories: Payables, Tolls, Fuel, and Lodging. We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific. For more information, please visit FLEETCOR.com.

Founded in 2000 and headquartered in Atlanta, Georgia, FLEETCOR generates more than $2.6 billion in revenue. We employ more than 8,000 valued associates worldwide.

FLEETCOR enjoys global recognition including:
Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 50 leading US stocks based on market cap (company value)

FLEETCOR has a culture founded on integrity, collaboration, innovation, execution, and people. This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives, which allows each individual to create a balance between professional goals and personal achievement.

Corporate Lodging Consultants (CLC) Lodging is a division of FLEETCOR, the global fleet card company. CLC has more than 40 years’ experience as a leading provider of lodging management programs for businesses that serve thousands of clients in North America. CLC’s clients purchase more than 14 million room nights annually across CLC’s propriety network of thousands of hotels.

FLEETCOR’s COVID-19 Hiring Guidelines:
Due to COVID-19, some of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.

About the Company:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

$2.6B Annual Revenue

100+ Countries

2.0B+ Transactions per Year

8,500+ Employees

(as of December 31, 2019)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:
Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Vision

Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.

Our Mission

FLEETCOR’s mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods. Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.

Our Strategy

FLEETCOR is a growth company, and we employ a simple three-prong strategy for growing our business:

More Customers. We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition. We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks. We will also grow our customer base inorganically through acquisitions.

More Spend. We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures. As such, we have developed various “beyond” initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product. As such, a customer can “buy more stuff” without sacrificing the controls and reporting which attracted the customer to our product to begin with. For example:

Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.

Our Toll tag customers can use their in-vehicle RFID tags to make other “on the go” purchases like parking, fuel and fast-food.

For our customers, these product extensions reduce payment friction, saving them time and operational headaches. For FLEETCOR, these product extensions can increase our share of wallet with existing customers and can increase our products’ appeal and applicability to previously-unserved customer segments (e.g., non-toll urban dwellers). We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.

More Geographies. We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

Empowering our people to share their experiences and ideas through open forums and individual conversations; and

Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

Innovation: Figure out a better way

Execution: Get it done quickly

Integrity: Do the right thing

People: We make the difference

Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

FLEETCOR’s COVID-19 Hiring Guidelines:
Due to COVID-19, most of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we’re all in this together.

Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

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About the Company

Company: FLEETCOR –

Company Location:  Vancouver, BC

Estimated Salary:

About FLEETCOR -