ARG – Client Success Supervisor Job at Konstant Kreative – Buenos Aires, Buenos Aires
As a Client Success Supervisor, you will work under the direction of the Director of Operations and Founders to facilitate creative performance, provide leadership and management to creative team staff, contribute to the administration of service delivery, and ensure exceptional customer service experiences.
We encourage you to apply if you are passionate about driving results through creative solutions and embody our values of outstanding service, quality of work, solution mindset, positive energy, high effort, speaking truths, and growth.
Client Success Supervisor Job Responsibilities:
Facilitate Creative Performance: Plan and execute brand kickoff meetings with new clients, evaluate project quality, optimize project brief process, and evaluate client satisfaction.
Leadership and Management: Oversee policies and procedures, provide ongoing support to creative team staff, assist in employee training, contribute to recruitment and onboarding, coordinate client needs and employee creative abilities, and ensure appropriate staff and client pairings.
Administration: Contribute to service delivery, edit policy making and workflow design, maintain access to company software and files, provide reports and data analysis, and prepare for team meetings and training sessions.
Customer Service: Respond to customer inquiries, communicate with clients regarding payments, scheduling, project expectations, etc., oversee execution of creative service delivery, and ensure clear and timely communication across various channels.
Project management and coordination skills
Ability to evaluate project quality and performance
Knowledge of branding and visual design principles
Proficiency in data analysis and reporting
Familiarity with creative project workflow optimization
Understanding of policies and procedures implementation
Experience in team management and leadership
Excellent communication and customer service skills.
We build creatives to drive results for agencies and brands around the world with high-quality work, fast turnaround times, easy workflows, and exceptional customer service.
Our mission is to simplify and scale the creative operation for companies worldwide, while embodying our values of creative solutions, outstanding service, quality of work, solution mindset, positive energy, high effort, speaking truths, and growth.
About the Company
Company: Konstant Kreative –
Company Location: Buenos Aires, Buenos Aires